Phillynet.net Official Site - High Speed Internet, Sattelite TV, and Telephone Provider in University City!

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Billing and Terms & Conditions FAQs Welcome to the Phillynet FAQ (Frequently Asked Questions). Here you’ll find answers to the most common questions that we’re asked.	Member Services Pay your Bill Change your Password Set up Auto Payment Change Billing address Change contact details Check Billing History
I’m moving and I need to cancel my services. What do I do? If you’re leaving or terminating services for any reason, you need to inform us in writing at least 7 days in advance. If you have any equipment on rental or loan from us (such as Dish Network receivers) you need to return this equipment to us before leaving.	Member Support Technical Support Report a problem FAQ’s Terms and Conditions
How do I sign up for Phillynet services? you can sign up via the web, in person, by fax or by mail. Click here for details.
Do I get one bill, or separate bills for each service? you get one, integrated bill for all Phillynet services.
When do I get a bill? We issue and mail bills by US Mail to your billing address in the first week of every month. Bills are always due by the 20th of that month. If you have not received your bill by the 15th of the month, please contact us for a replacement.
When do you charge late fees? We charge late fees at 5% or $5.00 (whichever is the greater) on any unpaid balance at the due date. In practice, we usually leave it a few days for the mail to catch up, but we always charge late fees after the 1st of the following month.
Can I pay by credit card? We take major credit cards online through PayPal, or over the phone or in person at our office. For PayPal payments, see the icon on our Home page. We can also set up a regular payment from your credit card so that you don’t have to remember every month.
My bill for Long distance telephone is a different period from the rest of my bill? We normally issue bills in the first week of any given month for services in that month - so we’ll issue a bill in March for March services. Long distance telephone is the only exception (as we can’t bill you for calls you haven’t made yet), and we bill you for Long distance calls for the previous calendar month . So, in March you would receive a bill for all non long distance services for the month of March, and a long distance bill for the month of February.