Frequently Asked Questions (FAQ)

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Customer service and technical support by phone are available between 10 AM and Midnight EST, Monday to Friday.

Support is also available 10 AM to 6 PM EST on Saturday and Sunday.

 

Calls placed outside of those hours are handled by an answering service and messages are responded to during support hours.

To report a fault, please contact us at the number below. You may also send us an email or fill at the form located at the bottom of this page. Once we receive your information, a representative will contact you in a timely manner.

During the peak move-out/move-in periods in June and September, customer service, the office, and technicians work extended hours to deal with the increased workloads. These times will be posted as they become effective.

*There is a one-time activation fee of $29.99

**In qualifying locations

 

 

 

 

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